Frequently asked questions
Which payment methods do you accept?
We're a fully cashless business and now accept only card payments from; Visa, MasterCard and American Express.
We also accept contactless payments including via Samsung Pay, Apple Pay and Google Pay.
Payment by BACS is possible with prior agreement.
Do you only use original replacement parts?
Yes. We will always quote for replacing worn or damaged items with genuine, original replacement parts. In rare instances where this is not possible, due to a lack of stock or the product has been discontinued, we will make you aware of this before commencing any work and provide a suitable alternative replacement.
How long will it take you to repair my bike?
We always strive to deliver a speedy turn around. Once we have assessed your bike, we will be able to provide you with a realistic timescale for completion of the work.
Sometimes, we may require that you leave your bike with us for longer than initially planned.
This is often due to delays with items ordered from suppliers which are outwith our control. In these circumstances we will keep you updated with the most accurate timescales we have available.
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I no longer wish to proceed with my repair, what happens now?
If after receiving the pre-service inspection quote, you decide not to proceed with any repair work, there will be a £15 charge to cover the time our mechanic spent assessing your bicycle. This can be paid upon collection of your bike.
We also request that any bike not going for service or repair be collected as soon as possible as space is limited.
Uncollected bikes will be disposed of as per our terms and conditions.
Can you derestrict my ebike/fit a throttle to my ebike?
No! We will not and never will, fit any tuning chips, throttles or other items intended to remove the 25km/h speed restriction or change how your ebike operates.
This is there for your own safety and the safety of others. So please - don't ask.
I bought my bike elsewhere, will you still service it?
Of course. No matter where you bought your bike from, we will provide you with a quote to carry out whatever work you require. The only exception to this is with the electrical components on ebikes from brands which we do not support. Currently, we can only provide support to Shimano STEPS and Bosch ebike users.
Does the service cost include parts?
Unless stated otherwise, any parts which are required as part of the service are charged for in addition to the service costs.
There may also be an additional labour charge to fit replacement parts as part of any repair work.
I bought some parts online, will you fit them?
We'd be more than happy to install components you bought elsewhere, but please don't ask the mechanic to fit your parts for free. There is a proportionate labour cost to fit additional parts purchased from other retailers.
My quote includes extras I hadn't asked for
Prior to commencing any repair work, each bike undergoes a thorough inspection to highlight any faults or worn/damaged components. If your quote includes additional items you were not expecting, you do not have to go ahead with them, but please be advised that worn or damaged parts will not work correctly and will reduce our ability to offer you the best possible service.
Is there a warranty on your services?
It's important to us that you're happy with the service you receive. All labour and workmanship is covered for a period of 30 days, commencing from the day of collection. All parts provided by us are covered for a minimum period of 12 months.
For more information, please see our terms and conditions.